TeamSnap Troubleshooting Notifications

• Mobile Notification Preferences set to receive Push Notifications for the specified team with the TeamSnap app 

STEP 1

Make sure that you have the latest version of the TeamSnap app for iOS or Android installed on your device. Be logged in to the TeamSnap app on your 

STEP 2 from your mobile app!

Select the team you are having issues with notifications. Then select “More”. Then Select “Notifications Preferences”.

STEP 3  

In “My Preferences” select Events & Games for Scheduled Reminders, select Mobile Notifications, &  select Enable Notifications. Then turn on all notifications to green! (see pics)

STEP 4 

Go to your child’s profile in TeamSnap. Make sure your cell phone numbers are listed. If you need to add a cell phone, select edit on your child’s profile and add. If that doesn't work, try following this here.

STEP 5

Make sure that your personal mobile settings on your phone/device allow notifications from the app.

If the above steps don’t work, try this next:

https://helpme.teamsnap.com/article/271-manage-personal-notification-preferences

Finally, if that doesn’t work, email us at secretary@hvaa.net