DEMOSPHERE
We apologize if you are experiencing any registration issues with our web platform provider, Demosphere. We hope the information below provides a solution.
BROWSER ISSUES: Make sure your browser, like Chrome, Safari, Firefox, etc, has been updated with the latest version. Sometimes your browser will have poor connectivity issues with your wi-fi. If that is the case, switch to a new browser, like Chrome.
Clearing the Cache In Chrome
- On your computer, open Chrome.
- At the top right, click More.
- Click More tools. Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click "Clear Data."
- Log on to www.hvaa.net and select register.
Clearing the Cache in Safari
Make sure you can access the developer menu in your menu bar by:
- Select the first item "Safari" in the main menu and from the drop-down the item "Preferences"
- A popup opens. Click on the tab "Advanced".
- Check the option "Show Develop menu in menu bar" at the bottom. Now you should see a new menu item in the main menu named "Develop".
- If you click on the menu item "Develop" you can select "Empty Caches" from the submenu items.
- Log on to www.hvaa.net and select register.
If all else fails, please try switching to a new device to see if that works.
Are you seeing a blank/white screen or blank/white pop-up window when trying to register with HVAA? Here are some steps to take:
Option 1: Switch to a New Device like a Laptop/Desktop
If Safari is giving you trouble, then log on from a chrome browser and begin.
Option 2: You Only Have Access to a Mobile Phone
1. Hold your phone horizontally first
2. Then log on to www.hvaa.net and select register.
3. From there the pop-up window will appear and you can register.
Are you still having issues? Please click here to contact us.